Is Firstsource Solutions a good company to work for as a Senior Customer Service Representative?

Senior Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Representative employees well?

Senior Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.5 out of 5 stars based on 48 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Customer Service Representative reviews

3.9

83% would recommend to a friend

(48 total reviews)

Ritesh Idnani

97% approve of CEO

81% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (48 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Service Representative employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Senior Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

48 reviews

4.0

Jul 8, 2026

Great learning opportunity but limited growth prospects

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Great Company for freshers. * Good way to learn how corporate works. * Training period is well done compared to other companies.

Cons

* Growth here is only for preferred people. * Basic pay is offered less. * work culture is average.

3.0

Jun 19, 2026

Sky TV provides great support from leaders

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

First source - Sky Tv Help

Cons

I happy working with first source for sky process get all support from my leader and managers

Firstsource Solutions Response

1w

Thank you for sharing your feedback. We are delighted to hear that you are happy working with Firstsource and that you have received excellent support from your leader and managers. It is encouraging to know that your experience with the Sky process has been positive. We are also pleased to know that you do not have any concerns or suggestions for improvement at this time.

4.0

May 18, 2026

Good company with employee benefits but no fixed shifts

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overall good company to work which has employee benefits

Cons

No fixed shifts and breaks is a hassle always

Firstsource Solutions Response

1mo

Thank you for sharing your valuable feedback about your experience with Firstsource. We’re glad to hear that you appreciate the employee benefits and the overall work environment. At the same time, we understand your concern regarding shift schedules and break management, and we recognize how important work-life balance and operational flexibility are for employees.

Viewing 1 - 3 of 48 Reviews

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