Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews about "work environment"

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

378 reviews

4.0

Jun 29, 2026

Good stability and learning, but modest pay and shifts

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good job stability compared to many other BPO companies. Strong learning opportunities in customer service, communication, problem-solving, and banking/financial processes. Professional work environment in most processes.Internal growth opportunities are available, though they may vary by process and performance.

Cons

Salary hikes may be modest compared to some competitors. Promotions can take time and often depend on business requirements and management decisions. Shift work (including rotational or night shifts) can affect work-life balance

5.0

Jul 2, 2026

Good Place to Start and Learn

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Supportive team, good learning opportunities, friendly work environment, and helpful Team leader's and managers. Great place to build customer service skills.

Cons

Work can be stressful during peak hours, and work-life balance could be improved. Career growth may take time.

5.0

Jun 29, 2026

Opportunities for growth overshadowed by low pay and turnover

Senior csa agent

Recommend

CEO approval

Business Outlook

Pros

Good opportunities for learning and career growth. Stable work environment and job security.

Cons

Low salary for agents leads to high attrition, low employee morale, and difficulty in retaining skilled employees. High employee turnover due to low compensation.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you value the opportunities for learning and career growth, as well as the stable work environment and job security. Supporting employee development and maintaining a secure workplace remain key priorities for us. We remain committed to continuously evaluating our compensation structure and enhancing employee engagement and retention strategies.

4.0

Jun 26, 2026

Supportive work environment but high workload expectations

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good work environment Good training

Cons

High workload expectations and time-management expectations

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you find the work environment good and appreciate the training provided. It is encouraging to know that these aspects have contributed positively to your experience.

5.0

Jun 29, 2026

Comfortable work environment, but salary is below market

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Comfortable, great understanding from TL , managers , no travelling issue

Cons

Salary comparatively from other organisations is lower

4.0

Jun 25, 2026

Supportive team but high pressure during deadlines

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive team members

Cons

Work pressure can be high during deadlines and career growth is sometimes slow.”

5.0

Jun 25, 2026

Great work culture but transport costs apply

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Best place to work Good environment and work culture with supporting team leads and managers

Cons

One way trip is charged for transport

2.0

Jun 30, 2026

Peaceful work environment with great shift timings

Senior customer service executive

Recommend

CEO approval

Business Outlook

Pros

Peaceful work environment with better shift timings, better incentive programmes

Cons

No availablity of free two way cabs for male employees

5.0

Jul 1, 2026

Supportive environment with room for process improvement

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

*The company provides a supportive and collaborative work environment that encourages teamwork and knowledge sharing. *There are opportunities to develop new skills and gain exposure to different aspects of the business. *The organization maintains a strong focus on customer service and operational excellence.

Cons

*Communication between departments can sometimes be delayed, impacting decision-making and execution. *Some processes are manual and could benefit from further automation and optimization. *Cross-functional collaboration can be improved to enhance efficiency.Resource allocation during high-demand periods can sometimes be limited as Work-life balance can be challenging during peak periods.

Viewing 1 - 3 of 378 Reviews

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Firstsource Solutions

Firstsource Solutions reviews about "work environment"

Ratings by category

Ratings by demographic groups

Reviews by job title

Good stability and learning, but modest pay and shifts

Good Place to Start and Learn

Opportunities for growth overshadowed by low pay and turnover

Supportive work environment but high workload expectations

Comfortable work environment, but salary is below market

Supportive team but high pressure during deadlines

Great work culture but transport costs apply

Peaceful work environment with great shift timings

Supportive environment with room for process improvement

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