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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)
avatar

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

151 reviews
4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment Good training

Cons

High workload expectations and time-management expectations

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Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are pleased to hear that you find the work environment good and appreciate the training provided. It is encouraging to know that these aspects have contributed positively to your experience.
5.0
Feb 3, 2026

Great Company

Recommend
CEO approval
Business Outlook

Pros

Great staff, Good training and The Company will help you with respect and dignity to make the job more enjoyable.

Cons

No Cons great company to work for would recommend.

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Firstsource Solutions Response
4mo
Thank you for such a positive review. It’s great to hear you’ve had a great experience in Derby and that the training has set you up well. We’re especially pleased you’ve felt respected and supported day to day. Our people really are what make Firstsource, and feedback like this means a lot to the teams who bring that culture to life.
Viewing 1 - 3 of 151 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.