Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,179 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 7, 2025

Absolutely terrible company, avoid at all costs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best parts were leaving at the end of the day

Cons

Too many to list, terrible management, awful corporate chain of command, every single issue I brought up took weeks to get back to me

1.0

May 13, 2026

...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing about this company was good, micromanagement was soo extreme

Cons

Everything was bad about being employed here

3.0

Mar 4, 2026

It's okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Relaxed environment - Flexible work scheduling available - Oppurtunity for bonuses depending on performance

Cons

- Low base salary - No forward progression

Firstsource Solutions Response

3mo

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the relaxed work environment, flexible work scheduling, and performance-based bonus opportunities. Creating a supportive and flexible workplace for our employees is important to us. Our compensation and growth opportunities are aligned with company standards, and we continue to encourage employees to make use of available training programs and internal job opportunities (IJP) to support their development.

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Absolutely terrible company, avoid at all costs

...

It's okay

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