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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Quality Analyst reviews

      4.6

      86% would recommend to a friend

      (23 total reviews)
      avatar

      Ritesh Idnani

      92% approve of CEO

      93% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Senior management

      4.2

      Career opportunities

      4.0

      Work/Life balance

      3.8

      Compensation and benefits

      Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      23 reviews
      5.0
      Jun 23, 2026

      Good stepping-stone for entry-level roles, but low pay growth

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      First source is generally considered a good stepping-stone company—especially for freshers or those entering customer support/BPO roles. It’s not known for top-tier pay, but it offers stability, learning, and initial career exposure.

      Cons

      Working at First source Solutions can involve low-salary growth,

      avatar
      Firstsource Solutions Response
      1w
      Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good place to begin a career, particularly for freshers, and that you value the stability, learning opportunities, and professional exposure the organization provides. Supporting employees in building a strong foundation for their careers remains one of our key priorities.
      5.0
      Mar 25, 2026

      Focus on Career Growth and Training

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Firstsource work environment is very inclusive, The training provided are top-notch. There are clear paths for internal promotions (IJP) and they really value hardwork.

      Cons

      During Peak seasons, the workload can be high, but the team support makes it manageable.

      Viewing 1 - 3 of 23 Reviews
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      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.