Should be investigated - Client Service Representative Serco Group Employee Review

1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

None. This place felt like I was being tortured.

Cons

Moved interstate for a work from home customer support role serving as a subcontractor for the ATO. I chose a lower paying role due to health problems with the idea of cutting out my long commute and being able to make adjustments to my work place by working from home. I am from a multinational family so it was also a dream of mine from a young age to gain skills that would allow me to care for both my parents as they aged on different continents. I was bullied. The job was a call centre role. I can keep going but I've wasted too much energy with this company. Shameful business. Seemed to over do it with the inclusion posters on the wall... Like they new they were abusing people and wanted to try protect themselves.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture changes with good leaders recently. Technology adoption is a priority for them.

Cons

Their resources are limited and you will notice it fast if you pay attention.

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