Question 1

Does Serco Group pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 2% over the last 12 months.

Question 2

How satisfied are employees working at Serco Group?

Accepted Answer

50% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at Serco Group?

Accepted Answer

Customer Service Representative (200), Customer Service Advisor (76), Analyst (57), Customer Service (54), General Clerk II (50), Customer Service Agent (46), Manager (45), Project Manager (45), Team Leader (41), Housing Officer (32), Administrative Assistant (31), Customer Contact Officer (31), Prison Custody Officer (30), Lifeguard (27), Customer Service Officer (24)

Question 4

What are the pros of working at Serco Group according to real employee reviews?

Accepted Answer

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 232 reviews)); "Good benefits and retirement plans" ((in 167 reviews)); "I had a great team and helped many service members and their families discover their next steps after the military." ((in 94 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "Work from home was good" ((in 84 reviews))

Question 5

What are the cons of working at Serco Group according to real employee reviews?

Accepted Answer

"I had tons to say: " poor management " " Management are all Liar "" ((in 278 reviews)); "Low pay but reasonable because of the responisibilities" ((in 255 reviews)); "Managers bad attitudes makes you deflated" ((in 80 reviews)); "There was no training plan and I was expected to run with a bespoke IT system with no user guide." ((in 79 reviews)); "Long hours and hard to get in contact with above people" ((in 61 reviews))

Question 6

What are employees saying about Serco Group layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

Question 7

What are the top reviewed Serco Group locations?

Accepted Answer

Melbourne, Sydney, Perth, Box Hill, Mill Park, Dandenong, Essendon, Adelaide, Brisbane, Canberra, Varsity Lakes, Ballarat, Grafton, North Sydney, Victoria, Australia, Villawood, Gold Coast, Darwin, Burnie, Wooroloo, North Melbourne, Perth, South Sydney Municipality, Lavadia, Home Rule, Deakin, Northam, Australind, Derby, Dandenong West

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Fair pay, but lacks investment in progress

Positive culture changes but no incentive to work hard

Great work-life balance and solid benefits

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