Out of Touch Leadership Driving a Great Company into the Ground
Pros
Industry reputation (historically). When I joined TSA Riley, it was a respected organisation with a strong sense of community. Leadership was visible, staff felt genuinely valued, and there was pride in being part of the team. Unfortunately, that culture has deteriorated rapidly. The organisation now feels impersonal—employees are treated like numbers, and communication from leadership is almost nonexistent
Cons
TSA Riley was once a company people were proud to work for—collaborative, people-focused, and led with integrity. Unfortunately, that version of TSA Riley no longer exists. The culture has unraveled quickly. Employees are treated like headcount, not people. Communication is nearly nonexistent, and major decisions—like restructures and redundancies—are made behind closed doors and barely explained. Morale is the lowest I’ve seen, and many high performers are walking out the door. A major part of the problem is the CEO/Sector Leads. Completely disconnected from what staff are experiencing, they remain silent while teams burn out, systems fail, and confusion reigns. Messaging from the top is tone-deaf, overly polished, and out of sync with the real issues on the ground. There’s no visibility, no accountability, and no evidence of a clear plan. Workload imbalance is another serious concern. Some teams are working 50+ hour weeks under extreme pressure, while others are under-utilised. These inequities are ignored, and hard work goes unrecognised. Meanwhile, People & Culture is functionally absent—auto-replies are often the only response you get. Efforts toward diversity at the leadership level feel hollow. Representation exists on paper, but it’s not backed by real advocacy, engagement, or influence. It’s incredibly disappointing to see a once-great company spiral like this. TSA Riley has lost its identity, and unless there’s a significant leadership overhaul, it’s hard to see things improving. I share this not out of bitterness, but in the hope that meaningful change will come. TSA Riley once had the potential to be a truly exceptional place to work. Sadly, that potential is being wasted.