Serco Group Customer Service Advisor interview questions
based on 6 ratings - Updated Aug 19, 2024
Easyinterview difficulty
Very positiveinterview experience
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Applied online
Applied online
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Serco Group interviews FAQs
Candidates applying for Customer Service Advisor roles take an average of 6 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 12 days.
Common stages of the interview process at Serco Group as a Customer Service Advisor according to 1 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
One on one interview: 33%
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Questions like previous examples for experience how to deal with scenarios and usage of star method to answer those wuestions and give answers based on that scenario. Also why u want to join serco and different questions like this
Quick and easy didn't take too long to get an offer from them. They didn't ask too many questions and made it quite simple. Asked about references and start date notices.
I applied online. The process took 1 day. I interviewed at Serco Group (Stevenage, England) in Oct 2022
Interview
The interview was informal, easy and warming. The managers made me feel welcome and not nervous at all. The interview lasted around 15 to 30 minutes. I accepted the offer but if you’re with agency they don’t give a damn about you and will fire you.
Interview questions [1]
Question 1
- tell me about yourself - what can you bring to the team - challenging times at previous jobs - how to problem solve