Superloop reviews

3.5

57% would recommend to a friend

(21 total reviews)
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Paul Tyler

69% approve of CEO

50% positive business outlook

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21 reviews

Reviews about "Compensation"

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2.0
Sep 18, 2024

Yeh nah

Recommend
CEO approval
Business Outlook

Pros

Nice people in my team

Cons

Sales prevention department runs the show, my customers and partners had long waits for basic pricing requests. My old manager before the business was sold to Superloop answered pricing requests worst case within a day, and was very transparent with costs. Lots of hollow words about how much they care, but most of us only received a 3% pay increase, will be interesting to see the annual report of how much the CEO and CFO paid themselves extra..... CEO is on another planet, does not engage with the "help", in his own little world.

1.0
Sep 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Lots of overtime - Usually comes with Work From Home. I have experienced that if management views you taking too much overtime, that you are exploiting the company as you are now working from home too much. Fill daily caloric needs from lunch and snacks. No possible way to get fired, even if you cost the company tens of thousands in legal fees. You will learn numerous communication skills navigating the work environment from the Indian work culture and management that comes along with it. If you'd like to join an Indian call center in Australia, Superloop offers that - took down Australian Support on website. No meeting rooms are soundproof - can listen to all meetings, even confidential ones.

Cons

Unable to escalate any issues to HR or upper management as they are all deep friends with each other, even from executive level downwards. Discrimination toward white ethnicity when hiring for over a year. Difficulty communicating with Australian Staff in English - English test was required to be completed post-hiring for all employees. Nepotism is rampant in the company, numerous complaints to HR with clear evidence shown, no action taken on numerous occasions. No one except bottom level employees actually do the tasks required, management take all credit. Previous Operations Managers performance directly impacted offshoring of the contact centre and has numerous HR complaints, however provided with a promotion and hefty pay increase. Raises have never been performance based and are of a fixed value, however management illegally advises you to refrain from speaking with colleagues about pay. Frequently expected to do additional work outside of your job description without title change or pay increase. Consistently promises promotions, pay increases and better work environments, however never delivers.

1.0
Sep 2, 2024

Good if you're robotic

Recommend
CEO approval
Business Outlook

Pros

- There's SOME good people who work there and will help you. - Good pay depending on your role.

Cons

- No office culture. - Forced into the office 3 days a week, even though you will spend most of your day on Teams video meetings. - Worked like a robot, everyone is always too busy. Work your normal day and then go home and log back on for more work. - No work life balance, you balance work and Teams meetings. - If you're not that busy, it might end up being your last day. - Typical telco who will hire a lot of staff one year and then fire them the following year. - Management only care about the share price.

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