Superloop Customer Service Representative CSR reviews

* Staff is not treated as human talent. Rather, staff is treated as peasants who has to agree to what management says * Lot of favouritism and nepotism * Good and hard working employees are given more responsibilities without any change in contract or without any pay rise * Talent is not appreciated. Good talent is asked to keep their ideas to themselves as no one cares * Automated Rotating roster is broken. You can have a schedule where you are working for 12 days straight without any day off. * New database system implemented with no risk analysis * Staff has very little to no support with the complex issues from management * There is no reward for doing a good job * People doing different roles are getting paid same * Offshoring the call centre and there is no quality check.