On a mission to market domination! - Director, Enterprise Sales Smartsheet Employee Review

5.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Warm, welcoming and genuine people, everyone mucks in to drive deals forward. Great product sold on value and not feature function. Teams collaborate and work well together as everyone is striving to take the business forward. New commissions scheme is great and a reward for riding through the recent acquisition. The brand is picking up speed and the market persona's are starting to take real notice of how we can change the enterprise work and project delivery landscape. The product is a strong fit for all market segments which gives Smartsheet the edge over the obvious competitors who struggle in enterprise.

Cons

The Smartsheet brand identity has been undervalued in market, Customer education is a key part of everyone's day to day to day role to ensure the capabilities are understood. This has led to slower than desired lead flows. Complex product, most AE's take minimum 6-9 months to ramp.

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Smartsheet Response
1y
We are happy to hear you’ve enjoyed working at Smartsheet! We agree - our employees are pretty great and always willing to do what it takes to succeed. As we grow and expand into new and existing markets, we are excited to educate our customers on the value of our product and what we can do for them. Thank you for your review.

Explore other reviews about Smartsheet

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Annual Bonus equal to approx. 10% of income Promotion opportunities Flexible schedule Generous PTO/Sick time Paid Holidays

Cons

Recent constant changes at current Metrics weighed too heavily on career High workload, expect to carry a backlog

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Smartsheet Response
3d
It's so great to hear that you're enjoying our benefits and development opportunities, but also apprecaite that you've highlighted some areas where we could improve. As we continue to refine how we measure success, we take your feedback seriously and want to assure you that our priority is ensuring our targets are fair and realistic. Thank you for your feedback and all of your hard work here!
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
3d
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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