Pros
HCF is a rare thing: a company that actually doesn't just say it values inclusivity and a human touch, but actually empowers staff to put those values into practice. The working environment is genuinely lovely, with supportive colleagues and management. It feels good to work for a not for profit.
Cons
It's face-to-face customer service, which isn't really a negative for me but for some people it would be as there is no work from home in face-to-face customer service. The pay also isn't the most generous, because HCF is a not for profit insurer.