Mission Our mission to build a healthier Australia.
We're a little different from most health funds; we're not driven by profit but by improving and safeguarding the health of our members.
That's why, since 1932, we've focused on helping hundreds of thousands of Australians lead healthier lives and get the most from the healthcare system.
Description For 90 years, our members have trusted us to protect their health and wellbeing, and in return we’ve provided quality cover and healthcare that’s right for them.
Because as Australia’s largest not-for-profit health fund, we believe in delivering our members a level of care that’s uncommon.
From humble beginnings in 1932, we’ve grown to become the nation’s largest not-for-profit health fund, helping to protect the health and wellbeing of over 1.8 million Australians with health, life, travel or pet insurance. And we remain constant to our not-for-profit charter, continuing to provide the highest standard of healthcare while returning more benefits to our members.
We’re also proud of our many industry firsts. Over the years, we’ve been at the forefront of healthcare innovation, from introducing the first multicover plan to “cover the gap” in extras services, to opening one of the first health fund operated dental centre networks and launching Australia’s first on-demand injury cover*.
Because we believe in making healthcare understandable, affordable and high quality for our members, they’re empowered to make informed decisions about their health.
Through the HCF Catalyst program, we continue to invest in the future of Australia’s health by supporting small businesses with big ideas, and fund researchers working to improve health outcomes for all Aussies through the HCF Research Foundation.
We’re also committed to investing in the health and wellbeing of our staff. At HCF, we value diversity, inclusion and equality in the workplace, and are dedicated to creating a working culture where staff can flourish. We believe that giving employees a safe, healthy and sustainable work environment is a priority.
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Why work with us?
HCF Purpose and Values
Careers
Research Foundation
Community Involvement
HCF Dental
At HCF our values are the way we do things and create the right culture to help us realise our purpose - to bring our human touch to healthcare.
These are the values which guide the way we work, the decisions we make and how we interact with the world around us.
Step Forward – we step forward when we see a need to be met, a problem to be solved, a wrong to be righted.
Walk in their Shoes – we understand the needs and perspectives of others and see the world through their eyes.
Stay Human – we look for the human in each other and use that to guide what we do and how we do it. We show up with authenticity and acceptance, knowing that we’re at our best when we’re our true selves.
Make it Better – we look at things with fresh eyes and ask “how can I make it better?” We are open, creative and resourceful in how we approach problem solving – we hack the problem and solution.
Get there Together – we believe in the power of one team. Together we can achieve our collective goals, more than any one of us can alone.
Best of the Best’ and ‘Customer Service Organisation of the Year – Large Business’, CSIA Customer Service Institute of Australia, 2022 Australian Service Excellence Awards, 2022
2021 Health Insurance Star Ratings and Awards, Canster, 2021
HCF (Australia) has an employee rating of 3.8 out of 5 stars, based on 180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HCF (Australia) employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).
Overall, 60% of employees would recommend working at HCF (Australia) to a friend. This is based on 180 anonymously submitted reviews on Glassdoor.
52% of job seekers rate their interview experience at HCF (Australia) as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at HCF (Australia).