Excellent for Freshers and Learning: For those just starting their careers, Firstsource is widely considered a great training ground. The onboarding process helps employees build strong professional communication, problem-solving skills, and domain knowledge (especially in healthcare billing and banking)
Cons
Work-Life Balance & Long Hours: Depending on the process (especially international campaigns), employees often face demanding shift timings, night shifts, and occasional mandatory overtime during peak periods, which can lead to rapid burnout.
Firstsource Solutions Response
8h
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that you consider Firstsource a strong platform for freshers to begin their careers and that the onboarding process helps in building communication skills, problem-solving abilities, and domain knowledge. It is encouraging to know that these learning opportunities have contributed positively to your professional growth. We understand that these factors can be challenging, and such requirements are driven by business and client needs. We remain committed to supporting employees through proper workforce planning and operational support.
Remote, Company provides equipment, No Weekends. Gain your experience and move on!
Cons
People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!