Interesting role, great team - Passenger Services Delivery Agent Dnata Employee Review

5.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to experience behind the scenes of an airport which can be fun, easy to compartmentalise the role. The team was great and very easy to pick up hours.

Cons

Sometimes you have toxic people within teams who are friends with upper management, Only 20 hours are allocated to you in 4-hour shifts for the week.... the rest are pick-up shifts. The role is shift work, which may suit some and not others with late flights/early starts.

Explore other reviews about Dnata

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Just about unlimited overtime during peak season

Cons

Have to work in all weather conditions and managers have less power over schedules and pay. It’s really all cooperate that handles that

1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Theres no pros to working here. Literally not one.

Cons

Where do I start? First, whoever does the hiring sells you a dream and how it’s such a great place to work and of course I know working isn’t supposed to be fun and you’ll enjoy it, but it should at least be bearable. At this company it’s not. They overwork you and underpay you severely. The GM would even tell you to do work that’s completely unrelated to your dept. HR is deplorable. I had to interview with a director of HR, and he was sitting in his backyard, feet plopped up on his table, leaning back, and conducting an interview. He couldn’t even answer my questions clearly. The GM was decent but that whole company is just awful. The benefits are horrible, HR always has an attitude and it’s just not an ideal place to work. Only accept this job to build up your experience and get out.

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