Does Dnata pay their employees well?

According to anonymously submitted Glassdoor reviews, Dnata employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Dnata. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dnata?

55% of Dnata employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dnata 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Dnata?

Customer Service Agent (65) , Passenger Service Agent (64) , Customer Service Representative (55) , Ramp Agent (49) , Travel Consultant (42) , Customer Service (37) , Manager (25) , Cargo Agent (24) , Auxiliar De Rampa (20) , Team Leader (19) , General Assistant (18) , CSA - Customer Service Associate (15) , Customer Service Officer (15) , Customer Service Associate (14) , Ramp Agent/Baggage Handler (14)

What are the pros of working at Dnata according to real employee reviews?

"good pay and generally pertty chill" ((in 51 reviews)); "Good people and environment to work" ((in 46 reviews)); "Ticket benefits are good and growth" ((in 42 reviews)); "Colleagues and company is good" ((in 37 reviews)); "Knowledgeable trainers and friendly staff." ((in 20 reviews))

What are the cons of working at Dnata according to real employee reviews?

"Overtime work is not compensated and low salary" ((in 63 reviews)); "long hours and too many audits" ((in 27 reviews)); "Have to work in all weather conditions and managers have less power over schedules and pay." ((in 15 reviews)); "No bonus paid pls check before signing." ((in 11 reviews)); "No career progression." ((in 9 reviews))

What are employees saying about Dnata layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dnata layoffs and their outlook for job security at Dnata in 2026.

What are the top reviewed Dnata locations?

Sydney , Melbourne , Perth , Brisbane , Mascot , Tullamarine , Adelaide , North Melbourne , Airly , Broadbeach

Dnata reviews

3.1

55% would recommend to a friend

(1,282 total reviews)

Ahmed bin Saeed Al Maktoum

59% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Dnata has an employee rating of 3.1 out of 5 stars, based on 1,282 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dnata employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Apr 8, 2024

Interesting role, great team

Passenger services delivery agent

Recommend

CEO approval

Business Outlook

Pros

Get to experience behind the scenes of an airport which can be fun, easy to compartmentalise the role. The team was great and very easy to pick up hours.

Cons

Sometimes you have toxic people within teams who are friends with upper management, Only 20 hours are allocated to you in 4-hour shifts for the week.... the rest are pick-up shifts. The role is shift work, which may suit some and not others with late flights/early starts.

5.0

Mar 6, 2025

Psa

Passenger service agent

Recommend

CEO approval

Business Outlook

Pros

Good staff. good environment. Break.

Cons

Management. Hours. Uniform. Break room.

1.0

May 21, 2019

Avoid - Terrible management. (SYD)

Customer service delivery supervisor

Recommend

CEO approval

Business Outlook

Pros

you meet great people. Work with great people. Its a dymamic and interesting work place never gets boring. Gets your toe into the industry.

Cons

Management , management ,management! From a certain level up its absoutly useless , They are not proper leaders nor managers. They lack any transparency and every year go on a duck up sending out letter of conduct and warning like its candy in Halloween. Not to mention all the favouritism. Do yourself a favor and avoid at all cost.

Viewing 1 - 3 of 1,282 Reviews

Jobs at Dnata

Passenger Services Agent

Passenger Services Delivery Agent

Australia

View job

Passenger Services Delivery Agent

Perth

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Customer Service, Mishandled Baggage (Perth Airport)

Perth

View job

Airport Tug/ Forklift Operator

Australia

View job

Dnata

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Interesting role, great team

Psa

Avoid - Terrible management. (SYD)

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