Phone Interview - Quick questions on work availability Group Interview - Problem Solving Tasks & group activities One on One Interview - More detailed discussion on availability to work and job progression
I applied online. The process took 3 weeks. I interviewed at Big W (Fountain Gate) in Jan 2020
Interview
Online, zoom-based interview without much consideration for resume or candidate. Extremely by the book. Interviewer was static but well-mannered. Around 20 minutes, which felt longer than it should have been.
Interview questions [1]
Question 1
What has been a troublesome experience with a customer and how did you handle it?
I applied online. The process took 4 days. I interviewed at Big W (Hurstville Grove) in Nov 2017
Interview
It was a casual and comfortable interview where the interviewer asked me a few questions about myself and my past experience in retail and why I chose Big W out of all retail stores. He also asked some behavioural questions to see if my personality was suitable for the store.
Interview questions [1]
Question 1
Have you had experience in dealing with customer complaints and if so how did you resolve this?