TOXIC - Reviews HEAVILY skewed by new staff unaware of the 'real' day-to-day
Pros
Good work from home opportunities.
Cons
Glassdoor reviews can be misleading as employees are often encouraged to leave reviews during Month 1 Onboarding, which is a highly empowering experience. However, the culture and values promoted during onboarding are not practiced in day-to-day work. Managers can be dishonest and emotionally manipulative, prioritizing their own success over the well-being of the customer, the representative, or the business as a whole. Employees are pressured to work even if they are unwell or dealing with personal issues. It's Russian roulette whether you receive a competent and skilled manager. If you don't, say goodbye to your success in this company. Teams compete over the same pool of potential opportunity, which puts Managers at odds with one-another, leading to a culture of self-interest and a lack of collaboration. The company has struggled to adapt to its substantial growth, with targets and KPIs increasing regardless of the economic downturn. Many managers who were promoted based on their performance in easier times are unable to adapt to a more challenging selling environment and reject fresh ideas and different opinions. Upper management has not taken significant steps to support employees on the ground or address complaints.