FedEx Office reviews

Working from home is not a option

The company is extremely micromanaging. All my new hires have to be observed at all times even after a tremendous amount of training because they will make mistakes early on that could potentially have huge consequences. The job can be very stressful because there's almost always an issue. Whether it's a machine breaking down, a customer demanding a refund over something silly, someone who can't log into their email because they don't know their own password, or a package being delivered late (which we have no control of once it leaves the store) - there are certainly days where you can just be dumped for an entire shift. The company has a checklist or policy for everything which can be good for structure, but is unrealistic to have your employees that make just north of $10.00 hourly to follow all of the protocols let alone do their job well elsewhere. Every issue is another checklist, I really wish there was a way to focus on the big picture and use the checklists only if you have that issue. The annual raises are extremely low and don't recognize success - this is a spot where the company really needs to change. My weakest employee received a 2% annual raise, my best received a 3.25% annual raise the same year. If I had a shining star of greatness employee they might have received a 5% raise. In other words, this is normally a difference of about a dollar a day which can't even buy a cup of coffee. A well trained employee can bring in hundreds more dollars each day than a mediocre one yet their rates or pay and incentive are virtually the same. The cost of rehiring someone is immense and yet the best employees aren't rewarded annually and often leave to find something better elsewhere when they could have been retained if they received an appropriate rate of pay. Despite being a printing company, learning the printing system takes at least 6 months and generally a year. A great employee can start entering basic orders after 3 months. Imagine working for a company and you (and you're great right?) can't even charge your core product correctly for three months yet you've already worked there the entire time. This doesn't work with a high employee turnover and my best analogy is that the system is like learning an old version of Microsoft Windows. It makes sense once you finally learn it, but until then it's Greek. There's a lot of stuff in it that's extremely outdated (beeper actually appears as a customer contact method in a pulldown menu) and it's also really clunky and frustrating to make some adjustments. We have some huge corporate customers that will print numerous 1-2 page sets of documents and we end up printing countless internal pages that have to be signed off on which wastes paper and time.