Room to improve - Customer Service Coordinator ZEISS Group Employee Review

4.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Good working culture, family friendly, flexibility. Interesting and innovative.

Cons

Being a fairly flat structure there isn't much room for growth especially from a customer service level. It takes a long time to replace people when they leave ( a lot of approval levels to go through ).

avatar
ZEISS Group Response
1y
Thank you for sharing your positive experience! We're happy to hear that you appreciated the working culture and that you enjoy working at ZEISS. We're sorry to hear that you had the impression that there are limited opportunities for growth. We are committed to providing equal opportunities for all employees! Best regards, Team ZEISS

Explore other reviews about ZEISS Group

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and open-door environment

Cons

Not easy to grow or switch positions

2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Per diem is nice, and the company car is ok

Cons

There is no ability to effect change; processes are so manual to keep people employed that should be let go, and the company is unwilling to listen to ideas of change. Also, there is no actual product quality, their so called Quality department does not deal with product quality at all, thus systems leaving the factory untested as a whole system or software releases being fully vetted for functionality. Their "Quality department" is only a CYA department to protect them from FDA audits, which quite frankly, could be called a Complaint Conversion Department. What is the point, other than titles, to call themselves Quality when nothing actually is fixed on the products and they are uninterested in end customer user experience or improving the actual product quality and sustainability.

1
See reviews by: Helpful|Rating|Date|All