Overworked, underpaid and high performers pushed out - Field Service Planner Schneider Electric Employee Review

1.0
Oct 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Good customers. That's about it.

Cons

Workload is unrealistic and making us all physically and mentally sick - not enough staff for volume of work. NOC planners are burnt out. Revolving door of planners in National Operations Centre more so than Australian Prime Ministers - yet HR done nothing and is useless. Planners do everything - finance, supply chain and accounts - but not compensated for it. No paid overtime but planners always working past their hours and weekends just to keep up. Computer systems all broken. Same issues brought up every week in meetings but nothing gets done. Any feedback is treated as "negative" and ignored by management. Many people are bullied out of role for speaking up. Spend all our time working with operations supervisors yet no feedback sought from them in performance reviews, just the NOC management who have no clue how to plan themselves. Too many unnecessary middle managers - example national accounts planner but gives all the work to state planners to schedule anyway.New ways of working pushed on us by management without consultation and without testing - ends up being disaster and increases workload unnecessarily. Unrealistic expectations and no matter how you perform no opportunity in Schneider for planners. No recognition of planners whatsoever in customer 10/10s, only technicians get recognised. Managers take all the credit for successes when planners do all the hard work. I never receive step ups even though I'm high performer - all the managers do is give step ups to each other, quite sad and desperate. All the stuff about inclusivity, empowerment and safety first is all PR, nothing else.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, culture, development and advancement opportunities, flexibility, and global exposure.

Cons

Large company with shareholders so can be bureaucratic at times and slow change management.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Decent pay and good benefits - work truck with gas card -good experience

Cons

- management is disconnected from field employees - review process does not reflect employee performance since managers do not go out in field in order to properly assess job performance - poor communication which leads to chaotic project implementation - no standardization of necessary info for each customer site. You walk in completely blind each time you visit a customer you’ve never been to - safety is important, but corporate pushes redundant messaging so frequently i believe it has the opposite of the intended effect - forced to wear long sleeves FR shirts in hot weather even when you are not exposed to fire hazards any more than a standard office employee

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