This is a call centre. Waste of time. - Associate GLG Employee Review

1.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

> Great if you want to work in a call centre. > Great associate level team who are all jaded and 'sticking it out'/trying to leave together. > Slightly better than your average call centre job... but it's still a call centre. > Fantastic place to learn about how bad office politics can get.

Cons

Highly Cancerous Political Environment Driven by Management: > Everything here is 'optics' driven. Everything. > Both mid and local senior management are inexperienced, low-skilled and severely lacking in moral compass - DO NOT trust any of them, under any circumstances. > Management hold façades of respectable previous employment, though it is not difficult to discover that they have in fact held lower tier support/sales roles. It is clear they have left for an outbound call centre, given their previous role was in a similar retail function, they underperformed, and/or are seeking easy career progression as their options elsewhere are limited. Low-skill Job Function, Extremely High Turnover & Insignificant Office: > HR & management rely heavily on deliberately misleading professional jargon and context to distract candidates from the monotonous reality of the role, of which will be accurately reflected in your pay. > Subsequent significant turnover (~70% p/a) from the bottom creates a bottleneck and a trend to hire externally or (rarely) promote already indoctrinated employees to continue the lie. > Your pay and title does not correlate with your role, rather it depends on how hard they need to sell the role to you because they are desperate for staff with decent looking CV’s. > 'Open & anonymous' sessions with international senior management is a lie. > Do not expect any logical complaints to be actioned, as the Sydney office is too insignificant to global management to warrant any meaningful response. Summary: This is no better than those full-commission door-to-door or street-hawking charity jobs peddled by so called multi-tier marketing firms that you see backpackers take up, because they have no other choice. So, if you are obsessed with meeting arbitrary targets and are content with living a false life as a glorified outbound call centre salesman - this job is for you.

Explore other reviews about GLG

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people - lots of reviews say that because it's true. You'll work with smart, genuine, hard working humans. Good benefits and perks. Interesting events and opportunities to learn. Overall, a good place to start your career!

Cons

Very fast-paced environment which definitely isn't for everyone. Lots of necessary change.

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Not applicable at all (truly)

Cons

Genuinely I don’t know where to start. I’ve submitted and deleted two reviews in the past 3 months alone. On the surface GLG seems like the place to be to learn from members and executives, but just give it a little bit of time and you’ll quickly see how obvious the cracks are. The culture here is so toxic, managers either do not know or don’t want to delegate project work so you’ll find yourself getting whiplash just trying to get information related to your job from your OWN BOSS. At the same time everyone you interact with is the epitome of “that’s not my job”. The executive leadership team is a mean girls club made up entirely of friends of friends who have their direct reports working well into the night to pull things together so that they look good. The “motivators” the executives use is truly bullying (like constantly pulling up your job description to purposefully make you look and feel small) any other organization would identify making your employees purposely feel stupid and shut down as straight bullying. It’s truly no surprise that you will regularly see employees crying in the hallways. I have never seen a leadership team this incompetent.

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