Annonymous - Anonymous employee Brightree Employee Review

1.0
Nov 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No Pros for working at Brightree except the first payroll check was direct deposited.

Cons

On my first day I was passed around from Team Lead to Team Lead because they never spent the time to sit down and figure out what my role was supposed to do, plus no one knew which manager I was assigned to so they had me call patients all day for the first 4 days until they could figure out where to put me. Very unorganized.

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Brightree Response
9y
Thank you for your open and honest feedback. It is unfortunate you did not have a positive experience. Our onboarding process for new billers is to have them call patients for the first few weeks to learn the system. I will take the action to work with the Leads and Managers to have a more defined onboarding program to understand what to expect and so that our newest team members don’t feel lost in their early days.

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Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
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Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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