Citi reviews

3.6

65% would recommend to a friend

(36,577 total reviews)
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Jane Fraser

67% approve of CEO

57% positive business outlook

Citi has an employee rating of 3.6 out of 5 stars, based on 36,577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

37K reviews
2.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

This company has serious scale...and the potential when they do finally get their s**t together is huge! I don't think that is going to happen any time soon though! The Australian office is a total joke

Cons

Where do I start?In Australia the HR team was reduced to such a small function that it is ineffective. As a result a lot of very average people hiring more junior people exactly like them unsupervised. There is no strategy on the consumer side. Not working as a team, wasting massive amounts of money on vanity marketing sponsorships. An obsession with acquiring new customers, but losing customers at a much faster rate - which noone tries to address! Also tries to promote itself as a leader in terms of women in the workplace. The reality is they try to resist allowing any women returning from maternity leave to work part time. Every head regardless of hours worked counts as 'full-time', hence it is in the companies interest to minimise part-timers.Where they do get to work part-time( miraculously) they are expected to work on their days off consistently - my manager told me 'that is just the way things work here'. Honestly so many staff who have been there too long - it needs a huge clear out and a restructure to bring in fresh (and current) ideas...just too institutionalised.

4.0
Oct 20, 2013
Recommend
CEO approval
Business Outlook

Pros

* If you can get in here at the beginning of your career, then you will learn a lot as they have some of the best product, marketing, and operational processes along with financial discipline that I have experienced in my career to date. * As things happen at light-speed at Citi, sideward promotions are done quickly so you can move around the different teams within a business unit quite quickly. Upward promotions are another story (see cons).

Cons

* Unlike other organisations, Citi is extremely tight with expenses. Everything is analysed to death before a decision (normally a "no") is made. I noticed a big pull back around the GFC, and it didn't let up many years thereafter. I believe this stifles innovation and risk taking, and unfortunately I see that Citi has gone from an innovator to a follower. * Middle management is too focused on protecting their own nests and fighting for the top promotions when they come up from time-to-time. * The overall culture in the bank is dog-eat-dog -- people are generally so overworked and competitive that they aren't willing nor have the time to help you...and why would they help a competitor for a future promotion that they're going after?! * The pay is really average compared to the big 2/4 - like I said, really great place to learn but terrible if you want to get financially recognised for your experience. * Overall, there seems to be a lack of cohesiveness with the strategy of the consumer bank -- do we just focus on the Credit Cards business which is a cash cow, or should we actually become a proper bank and accept deposits and write mortgages? The branch network is orientated towards Asian investors, and sends a mixed message.

1.0
Jan 6, 2025

No career prospects

Recommend
CEO approval
Business Outlook

Pros

The work is interesting until it gets easy and boring

Cons

No development opportunities, very political, poor childish management

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