Australian Taxation Office reviews

Ridiculous amount of report writing and red-tape involved to do anything 'Old-guard' leadership comfortable to coast along and belittle anyone and everyone until they retire on their defined benefits scheme Misogynistic environment behind all the policies to shield leadership from any accountability while they let a sexist, toxic culture run rampant Only way to progress is to have tall poppy syndrome and find a clique of supporters to band together to push other's down Have to apply and interview for promotions where all the 'in' crowd already have all the interview questions from their buddies on the selection committee

Horrible bullying from managers, ELs, and a number of senior staff. Unreasonable average handling time expectations given the complexity of work involving ID theft. Managers’ lack of understanding regarding even the fundamentals of their staff’s worktypes. Certain managers’ refusal to take complaints calls when clients asked to speak to a manager. Incompetent external and ongoing staff in many sites, creating reverse workflow for committed staff. No recognition of high-performing staff. Limited career progression opportunities, and holding staff back despite repeatedly being merit pooled. Managers not understanding HR protocols. Limited processing work with an unfair focus on telephony (call centre work), leading to staff burnout. Call centre work not fairly advertised as such in job listings. Late shifts demanded of staff to cover eastern states’ clients. Ridiculous, constantly changing procedures and pushing down of APS3 work to APS2s for the same wage. Inconsistent understanding of the work among the workforce and inadequate scripting to support operatives.