How would rate your memory?
Service Desk Analyst Interview Questions
Service Desk Analyst Interview Questions
Companies depend on service desk analysts who are reliable, punctual and organised to support office and information systems. During an interview, you may be asked about your familiarity with helping others remotely, your knowledge of troubleshooting and how you can provide excellent customer service under stress. In addition, you may have to simulate a phone call with a customer whose internet, iPad or printer is not functioning.
Top Service Desk Analyst Interview Questions & How to Answer
Question 1
Question No. 1: Tell me about the computer programs you use.
How to answer
How to answer: The hiring manager is evaluating whether you have the computer-based hard skills needed for the job. Show them your competencies with your answer. You can include remote desktop control software, such as RemotePC; standard office software, such as MS Office 365; cloud-based data management software, such as Azure and AWS; and a directory service, such as MS Active Directory.
Question 2
Question No. 2: A customer is annoyed because their equipment is malfunctioning. How do you handle this?
How to answer
How to answer: Helping customers resolve technical issues is a key duty of a service desk analyst. Your customer service, communication and problem-solving skills are being tested with this question. Prove these competencies by developing a process that can resolve the issue. Steps can include empathising with the customer, matching their energy positively and identifying the equipment issue. You can talk about fixing the issue yourself or managing another resource, such as an IT department specialist, to do so. Maintaining your relationship with the customer is another key step.
Question 3
Question No. 3: How do you manage your time?
How to answer
How to answer: Typically, a service desk analyst has to manage several projects concurrently. Show the hiring manager that you have this skill by describing a strong time-management strategy. For example, talk about setting a schedule, prioritising your tasks, creating a daily checklist and using apps to create alerts and reminders.
21,053 service desk analyst interview questions shared by candidates
If plane is about to crash, whom would you save when you can save 2 people from your mother, pregnant lady, doctor and yourself
Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?
Do you own a water bottle?
Consider a random walk on a graph in the shape of the capital letter Y, with nodes at A and B at the top, C at the bottom, and O in the center. With probability 1/3, there is a transition from O to A, B, or C that takes 1 time unit to complete. Find the expected time to get to C, starting at A.
What 3 qualities are important to have in this position?
where do you see yourself in 5 years
Why do you want to work for VW?
When are you able to work?
Generic. Asked me what I thought I would bring to the company.
Viewing 1 - 10 interview questions