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      Kinetic IT

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      Service Desk Tech Interview

      May 20, 2018
      Anonymous employee
      Perth, Western Australia
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Kinetic IT (Perth, Western Australia)

      Interview

      I applied online from Seek. They called me for a brief phone interview and invited me to come to an assessment center. The assessment was a group interview followed by a team building exercise where we split into groups and built bridges out of various items using a fixed budget. After that there were 1-on-1 technical and HR interviews. At that time I was offered an opportunity for a different role that was a better fit. This was followed by two more interviews with management from the department I ended up working with. The interviewers were always knowledgeable and helpful. The process wasn't difficult and it took some time because of the extra interviews. But I ended up placed in a really interesting role that was a really good fit.

      Interview questions [1]

      Question 1

      The main technical question involved finding an out of the box workaround for a hypothetical service desk caller who needed to get a document printed quickly but some of the equipment in their office is broken. There was a diagram. It's too much to put here but it wasn't overly difficult.
      Answer question