you had a phone interview, then an in person interview and then a test and an interview with HR, and then listen on the phones to other agents doing calls, and then a final interview with the department you are getting hired for.
I applied through an employee referral. I interviewed at GEICO (Virginia Beach, VA) in Mar 2020
Interview
1) online application
2) phone interview
3) computer test
4) sales role play with hiring manager
5) side by side shadowing with a live sales rep on the floor.
6) job offer
7) hair follicle drug screening
I applied online. The process took 3 weeks. I interviewed at GEICO (San Diego, CA) in Sep 2018
Interview
The interview process took a long time. I was there for my scheduled interview at 10:00 am and didn't leave until after 3:30 pm. Between the interview questions, the skills tests, and the waiting alone in the exam room, I felt like I was forgotten.
Interview questions [1]
Question 1
Tell me about a time when you went above and beyond for a customer.