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Proud moment for Firstsource. We've been ranked #1 in the Professional Services sector globally in the S&P Global Sustainable1 ESG & CSA assessment for FY25, with a score of 87. But this recognition isn't about a score. It's about a belief. That sustainability works best when it's embedded into how you run the business - how you make decisions, build capability, serve clients, and create long-term value. Our progress over the last three years reflects that mindset: ● Sustainability treated as a strategy, not compliance ● ESG outcomes tied directly to business outcomes ● Transparency, governance, and accountability built into daily operations Through our FirstConscious framework and UnBPO™ approach, we're focused on solving real problems - responsibly, at scale, and with impact. Grateful to our teams, partners, and clients who make this journey possible. Onward. Read more: https://lnkd.in/gr2f4tKY
100% lead-to-contact conversion. 25% effort reduction. Data-driven decisions that transformed enrollment. A leading US health sciences university was losing prospective students to fragmented systems, underutilized Salesforce, and zero real-time visibility into their enrollment funnel. Firstsource redesigned their entire enrollment ecosystem—from student journey mapping to Salesforce optimization to seamless integrations across Workday, Calendly, and their website. The results: ● 100% lead-to-contact ratio through full Salesforce sync ● ~25% reduction in enrollment effort via automation ● Unified reporting for ROI tracking and strategic decisions ● Streamlined workflows boosting team productivity and student experience This is UnBPO™ in action: strategic consulting meets intelligent execution. 📖 Read the full transformation: https://lnkd.in/gYQy_7gm
We’re hiring in Melbourne, Australia! As a Healthcare Customer Service Associate at Firstsource, you’ll support people when it matters most — with empathy, clarity, and confidence. If you care about people and want to grow your career, this role could be for you. 👉 Apply now: https://lnkd.in/dxwkmsZP
Today, we announced the acquisition of TeleMedik, a Puerto Rico based pioneer in the healthcare payer space. The acquisition strategically strengthens our end-to-end clinical and utilization management capabilities, expands our footprint across the payer–provider networks, and further enhances our fully integrated and differentiated Business Process as a Service (BPaaS) offering for health plan clients. By combining TeleMedik’s clinical operations and strong delivery presence across Puerto Rico with Firstsource’s AI, automation, and generative AI capabilities, we are strengthening clinical care and utilization management across the U.S., including Puerto Rico. This enables health plans to modernize the full medical management lifecycle, improve speed-to-decision, reduce administrative burden, and deliver more personalized, outcome-focused care, especially for Medicaid, Medicare Advantage, and dual-eligible populations, including Spanish-speaking and underserved communities. Welcome aboard a new growth story, TeleMedik! Read the full announcement here: https://lnkd.in/dPfkKYJJ
Firstsource recognized in India's DE&I 100 by Team Marksmen Network & EY, reaffirming our commitment to inclusive, people-first growth. Being part of this inaugural ranking reinforces what we've been building - workplaces where inclusion isn't an initiative, but embedded into how we hire, develop, and lead. Evaluated on key parameters defined by EY of DE&I frameworks and practices, this recognition validates our belief that inclusion is a business imperative, not a checkbox. Grateful to our people who turn intent into action every day.
We're hiring in Melbourne 👋 As a Healthcare Customer Service Associate at Firstsource, you'll be the first point of support for people navigating important health-related queries. You'll help customers find clarity in complex situations, learn fast, and build skills that open doors across industries. If you're driven, people-first, and ready to grow in a role that truly makes a difference, this could be your next move. 👉 Apply now: https://lnkd.in/gnPknwY8
Noel Felipe, our SVP & Revenue Cycle Practice Leader, shares why AI-driven workflows will be critical to healthcare operations by 2026. Workforce shortages remain one of healthcare's most pressing challenges — and organizations are rapidly moving AI from discussion to deployment. In a recent commentary for HealthIT Answers, featuring multiple industry leaders, Noel outlines how AI can stabilize cash flow and ease pressure on patient access teams as payer complexity and financial pressures intensify. AI is no longer just about efficiency — it's becoming foundational to financial stability and operational resilience. 📖 Read the full commentary: https://lnkd.in/ej8vrDyY
Gen Z doesn’t answer calls. And that’s quietly reshaping the future of collections. With US consumer debt at $18.2T, many lenders are still relying on phone calls and letters—tactics built for a very different borrower. At Firstsource, we’re seeing a clear shift toward digital-first collections that meet borrowers where they are, not where systems expect them to be. In our latest blog, Arjun Mitra, Head – Collections, explores why empathy-led, AI-driven outreach is outperforming traditional approaches. From SMS-first engagement to personalized digital journeys, modern collections are delivering higher recovery, lower costs, and—most importantly—greater borrower trust. The shift isn’t coming. It’s already here. The question is: will you lead it, or follow it? Read the full analysis: https://lnkd.in/gbm8A5y5
We're hiring Customer Service Associates in Melbourne to support people dealing with healthcare-related questions—often during moments that really matter. You'll be the first voice they hear, helping customers find clarity and reassurance when things feel confusing or stressful. It's a structured role, but a meaningful one—your conversations can genuinely make someone's day better. If you're a clear communicator, stay calm under pressure, and care about helping people move forward, we'd love to hear from you. 📍 Melbourne CBD 👉 Apply here: https://lnkd.in/gBVGVyPT
Our Mexico team came together to celebrate Día de Reyes, sharing Rosca de Reyes and the spirit of togetherness. Widely observed across Mexico, the day honors the Three Wise Men who, in Christian tradition, visited baby Jesus. At our office, colleagues shared Rosca de Reyes — a traditional sweet bread enjoyed during the celebration — turning a cultural tradition into a moment of connection at work. As is customary, a small figurine hidden inside the Rosca brought anticipation, laughter, and shared excitement, making the day both meaningful and fun. With conversation, warmth, and time spent together, the moment reflected how culture shows up at Firstsource — through shared experiences, everyday connections, and respect for local traditions. Here’s to starting the year with unity, tradition, and a strong sense of belonging.
