Does Probe CX pay their employees well?

According to anonymously submitted Glassdoor reviews, Probe CX employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Probe CX. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Probe CX?

37% of Probe CX employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Probe CX 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Probe CX?

Customer Service Representative (249) , Customer Service Agent (58) , Customer Solutions Specialist (55) , Customer Service Representative (CSR) (44) , Team Leader (26) , Customer Service Specialist (24) , Customer Service (17) , Customer Experience Executive (13) , Customer Service Champion (12) , Call Center Agent (10) , Call Centre Agent (9) , IT Service Desk Analyst (9) , Collections Officer (8) , Service Desk Analyst (8) , Talent Acquisition (8)

What are the pros of working at Probe CX according to real employee reviews?

"Good people to work with and close to public transport" ((in 54 reviews)); "Work from home infrastructure is good" ((in 41 reviews)); "Certainly had great colleagues and manager though that will still depend on your department" ((in 28 reviews)); "2. Supportive Team Leaders: The team leaders at ProbeCX are supportive and provide guidance to employees, helping them navigate through their roles effectively." ((in 19 reviews)); "Good work life balance with work from home opportunity" ((in 17 reviews))

What are the cons of working at Probe CX according to real employee reviews?

"poor management and not challenging" ((in 78 reviews)); "low salary.. hard to get incentive.. company don't want you to get incentive." ((in 55 reviews)); "Poor training" ((in 51 reviews)); "Upper management was terrible and never listened to any complaints put through" ((in 12 reviews)); "better benefits and pay benefits" ((in 11 reviews))

What are employees saying about Probe CX layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Probe CX layoffs and their outlook for job security at Probe CX in 2026.

Skip to content Skip to footer

Notifications

Probe CX

Probe CX reviews

2.9

37% would recommend to a friend

(875 total reviews)

Sanj Ahuja

42% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Work/Life balance

2.9

Culture & values

2.7

Career opportunities

2.6

Senior management

2.5

Compensation and benefits

Probe CX has an employee rating of 2.9 out of 5 stars, based on 875 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Probe CX employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

875 reviews

5.0

Jul 1, 2025

Working as a Collection Agent at Probe CX

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

- Good team values and initial training support - Friendly leads and managers

Cons

- Continuous calls and handing frustrated customers throughout the day - Minimum to no pay rise within a span of 2 years

Probe CX Response

11mo

Thank you for your feedback and insights. We appreciate you sharing your perspective, which helps us understand the employee experience.

5.0

Jun 2, 2025

Awesome company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent management, amazing team leaders

Cons

Nothing. Working at probe was the best!

Probe CX Response

11mo

Thank you for your wonderful 5-star review! We're thrilled to know you enjoy being part of our team.

5.0

May 16, 2025

Great culture

Director

Recommend

CEO approval

Business Outlook

Pros

Lovely people and energetic culture

Cons

Executive not engaged with people on the floor

Viewing 1 - 3 of 875 Reviews

Jobs at Probe CX

Customer Solutions Specialist

Melbourne

View job

Customer Service and Administration Agent

Customer Service Representative

Customer Service Representative

Customer Service Agent - Hardship

Probe CX reviews FAQs

Reviews Probe CX reviews

Probe CX

Probe CX reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Working as a Collection Agent at Probe CX

Awesome company to work for

Great culture

Jobs at Probe CX

Probe CX reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Probe CX

Probe CX reviews FAQs