Brace yourself - Anonymous employee Tyro Payments Employee Review

Thank you for your feedback and I am very sorry that you have had a negative experience in your time with us. We place a lot of emphasis on keeping the best elements of our unique culture, and making deliberate changes in areas where our culture needs improvement. This is evidenced by the many initiatives we are either starting to introduce, or have already implemented, to further improve the overall employee experience. We are also making many positive changes in the organisation to improve our focus through the targeted strategic priorities we communicated towards the start of the financial year which our teams are now working together to execute and deliver. Whilst there have been some team changes in some of the areas of the business, we view these changes as necessary in order to propel our strategy forward. For Product specifically, which you have referenced, we have a refreshed and energised roadmap and a team to deliver innovative solutions for Australian businesses and are ready to take Tyro to new heights. I do appreciate that there have been a number of changes over the last couple of years, some difficult and some disruptive for our people, however, there has been no better time to be at Tyro with the direction that we are now heading. Personally, I am very excited to see the positive results and outcomes. I am particularly concerned on your views on the environment affecting our people’s well-being and mental health, and your allegations on bullying and exclusion. We take such allegations very seriously and I ask that you contact me on ymandanas@tyro.com and we can have a confidential discussion to address these.