How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

As a Senior Operations Manager, you will play a critical role in ensuring the seamless delivery of operational services that support our members and meet evolving regulatory and client requirements. You will drive operational excellence, lead continuous improvement initiatives, and ensure our services remain efficient, high quality and aligned to Hostplus’ strategic objectives.

The opportunity

This is a high-impact leadership role within our Administration Services team, where you will lead operational performance and drive service excellence across internal teams and external providers. A key focus of the role will be supporting and enhancing operational outcomes across our Advice and Adviser Services channels, ensuring service delivery continues to meet the evolving needs of advisers, advice clients and members.

• Oversee end-to-end operational service delivery to ensure alignment with legislative, regulatory and contractual obligations
• Manage and strengthen relationships with third-party service providers, ensuring performance and service standards are met
• Translate strategy into clear operational plans and outcomes across the business
• Lead process improvement, transformation and project initiatives to enhance efficiency, service quality and cost effectiveness
• Drive operational improvements across Adviser Services and Advice-related processes, identifying opportunities to improve member and adviser experiences
• Identify, analyse and resolve complex operational issues, driving sustainable solutions
• Partner across Technology, Compliance, Product, Advice and Service teams to deliver integrated outcomes
• Provide clear reporting and insights to senior leadership on service delivery and performance

About you

You are a strategic and hands-on leader who thrives in complex, fast-moving environments. You take ownership, lead with integrity, and build strong relationships to deliver outcomes that matter.

• Proven experience in superannuation or financial services operations
• Strong track record managing end-to-end operational service delivery
• Experience supporting Advice, Adviser Services or financial advice operating environments will be highly regarded
• Experience managing third-party vendors and service providers
• Demonstrated ability to translate strategy into operational outcomes
• Experience leading process improvement, business transformation and project delivery initiatives
• Strong project management capabilities, including the ability to lead cross-functional initiatives and deliver sustainable operational improvements
• Strong problem-solving skills, with the ability to manage issues through to resolution
• Excellent stakeholder engagement skills across cross-functional teams
• Strong communication skills, including executive-level reporting

You are collaborative, pragmatic and outcomes-focused, with a passion for driving operational excellence and improving member outcomes.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Dedicated per person development budget to support your growth
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 20 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to long service leave at 5 years
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).