Kiama Shared Services is a backend platform and enablement team within Service NSW that builds, operates and evolves shared backend services, accelerators and libraries used by many other product teams across the organisation. Our work underpins customer-facing services by providing backend capabilities that teams can consume with confidence.

Our team culture strongly values engineering excellence, collaboration, and learning. We practice engineering disciplines such as testdriven development, pair programming, continuous delivery, and iterative improvement. Senior engineers are expected to lead by example, including providing input into technical direction, solution design, scoping and estimating, mentoring junior team members, and influencing best practices.

This is a compelling opportunity for engineers who are looking to step into, or grow, technical leadership while working on platforms, shared services and reusable components. It will appeal to those motivated by improving developer experience and uplifting system quality at scale.

The role offers broad exposure to modern platform technologies such as Kubernetes, RedHat OpenShift, Apigee and GitLab, along with the opportunity to influence engineering standards adopted across multiple teams. You’ll also benefit from strong support for professional development and continuous learning.

The team is also at the forefront of shaping how AI is applied across digital teams, including opportunities for hands‑on experimentation and practical exploration.
Overall, this role is ideal for someone who wants to combine hands‑on engineering excellence with leadership at scale.

You are a self‑driven, customer‑focused Senior Engineer who takes pride in delivering high‑quality software while helping others perform at their best. You thrive in a collaborative environment, enjoy working closely with peers through pairing and code reviews, and are genuinely motivated by mentoring and lifting the technical capability of those around you.

You are comfortable stepping into a de‑facto engineering leadership role, leading through influence rather than formal authority. You guide, coach and support others, helping teams adopt stronger practices across engineering, testing, architecture and operations, while exercising sound judgement about when to challenge and when to maintain momentum.

To be considered for roles in the NSW public sector, applicants must:

You’ll be part of an organisation that:

If you’re motivated by scale, complexity, and the opportunity to shape meaningful digital outcomes, we’d love to hear from you!

Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role.

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include:
1. Panel behavioural interview
2. Coding Task
3. Personality Assessment
4. Reference checks

Salary Grade 9/10, with the base salary for this role starting at $130705 base plus superannuation

For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process