Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As a Policy, Process & Communications Coordinator, you will play a key role in supporting the development, refinement and communication of processes for Last Mile operations.

Working closely with the Policy, Process & Communications team, you will assist in drafting clear and effective process documentation, while helping to identify, review and update existing materials to ensure consistency across a national Last Mile framework. You will also contribute to the continuous improvement of documentation by supporting the revision or decommissioning of outdated content.

In this role, you will help maintain and enhance digital communication platforms, including SharePoint sites, ensuring information is accessible, current and easy to navigate for team members.

This position requires a high level of attention to detail, a solid understanding of governance principles and strong written communication skills. You will have the ability to translate complex information into simple, user-friendly content that supports operational clarity and consistency.

What you’ll deliver with us

In this role, you’ll support the delivery of clear, consistent and high-quality processes and communications across our Last Mile network. You’ll play an important part in ensuring operational teams have the right information, at the right time, in a way that is easy to understand and act on.

Working collaboratively across teams, you’ll help drive consistency, reduce risk and identify opportunities to simplify and improve how we work.

You’ll also:

About you

You are a detail oriented and proactive professional who thrives in a fast paced operational environment. With strong writing and communication skills, you have the ability to turn complex information into clear, practical documentation that supports teams to perform at their best.

You enjoy collaborating with stakeholders, take ownership of your work and are always looking for ways to improve processes and drive consistency across teams.

You’ll bring:

• Experience in operations, ideally within delivery or logistics environments
• Strong technical writing skills, with the ability to create clear and structured documentation
• Excellent stakeholder management skills, with the ability to build positive working relationships
• High attention to detail and strong due diligence capability
• Experience supporting or contributing to change management initiatives
• A proactive mindset, with the ability to take ownership and work collaboratively to meet deadlines

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.