HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

The Principal Observability Engineer is responsible for ensuring the reliability, scalability, and performance of HUB24’s core systems by establishing and championing world‑class observability practices. This role blends deep expertise across systems engineering, platform operations, and tooling to enable teams to proactively detect issues, optimise performance, and build resilient platforms. Acting as the key bridge between Engineering, Support, DevOps, Network, and Product, the Principal Observability Engineer drives alignment, shapes the observability strategy, and leads the resolution of complex infrastructure challenges that directly impact system health and customer experience.

Responsibilities:

Leadership & Strategy

• Lead the design, development, and deployment of AIOps and observability platforms (metrics, logs, traces, dashboards, alerts).
• Develop and drive the observability and AIOps technology roadmap aligned to business goals.
• Establish organisational standards, frameworks, and best practices for observability.

System Performance & Optimisation

• Partner with Engineering, Support, SRE, and DevOps teams to define and monitor key performance indicators (latency, traffic, errors, saturation).
• Guide ongoing optimisation of systems and keep observability practices aligned with modern trends.
• Build scalable, reliable distributed systems capable of handling high‑traffic and complex workloads.

Automation, Machine Learning & AIOps

• Implement ML models for anomaly detection, forecasting, and root‑cause analysis.
• Handle large volumes of telemetry data while ensuring data security, quality, and compliance.
• Identify automation opportunities and build auto‑remediation for recurring issues.

Collaboration & Technical Leadership

• Work closely with cross‑functional teams to understand and meet observability needs.
• Provide peer reviews focused on scalability, security, performance, and software correctness.
• Contribute to unified observability across cloud, network, compute, storage, OS, security, applications, and SaaS platforms.

Requirements:

The Recruitment Process

• Acknowledgement email once your application has been submitted.

• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.

• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.

• If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you.

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Endorsed by WORK180 , we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the BOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative

HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you