Make a difference through quality, and continuous improvement — every single day.

At VMCH, you’ll partner with leaders across Disability, Home Care and Retirement Living to shape workplaces where people feel supported, capable and valued, while making a real difference to the lives of more than 10,000 people across Victoria.

About the role

We are looking for an experienced Quality Advisor to support reform readiness. Reporting to the Chief Quality Officer, you will partner with operational teams to support the effectiveness of VMCH's Quality Management System and promote a culture of continuous improvement. You will provide expert guidance on quality, compliance and accreditation requirements while helping services maintain excellence in care delivery.

Why VMCH?

VMCH is a Catholic, for‑purpose organisation with more than a century of experience supporting people and communities. Our services span residential aged care, disability, at-home aged care, retirement living, affordable housing and specialist education, offering the rare opportunity to grow your HR career across multiple sectors within one organisation.

We’re values‑led, people‑focused and committed to doing the right thing, for the people we support, and the people who work with us.

About you

You are a passionate quality professional who thrives on improving service outcomes and driving a culture of continuous improvement. With experience in quality, compliance, auditing or accreditation within aged care, disability or community services, you bring a practical, solutions-focused approach to supporting operational teams.

Key Responsibilities

• Conduct internal audits, gap analyses and accreditation readiness activities.
• Support NDIS audits, accreditation processes and external quality reviews.
• Analyse quality, incident and compliance data to identify trends and improvement opportunities.
• Monitor regulatory compliance and support operational leaders to implement improvements.
• Coordinate audit evidence, track actions and ensure timely closure of findings.
• Review incidents and complaints to identify risks and recommend preventative measures.
• Coach and support staff in quality systems, documentation and best-practice compliance.

You are a proactive and relationship-focused quality professional who enjoys partnering with operational teams to achieve outstanding outcomes.

You bring:

• Experience in quality, compliance or management within aged care, disability or community services.
• Strong knowledge NDIS regulatory requirements.
• Experience supporting accreditation, certification and audit activities.
• Excellent analytical, communication and stakeholder engagement skills.
• The ability to work independently, manage competing priorities and drive actions through to completion.
• Proficiency in Microsoft Office applications.
• A current Victorian Driver's Licence

Why Join Us?

• Opportunity to shape and lead a critical function within the organisation
• Work with a collaborative and forward-thinking leadership team
• Drive meaningful impact across culture, capability, and performance

What you’ll get at VMCH

• Purpose‑driven work with genuine autonomy and influence
• A competitive salary, plus access to not‑for‑profit salary packaging to increase your take‑home pay
• Hybrid working and flexible arrangements to support work‑life balance
• Ongoing professional development and opportunities to grow your career across a diverse organisation
• A supportive, collaborative and values‑led team environment
• Stunning office with sweeping views in Melbourne CBD location, with excellent access to public transport, shops and cafés
• Access to our Employee Assistance Program (EAP), offering confidential counselling and support for you and your immediate family
• End‑of‑trip facilities and a strong focus on wellbeing, flexibility and inclusion

At VMCH, your work supports people to live with dignity, purpose and connection — and your career grows alongside it.

If this sounds like the right next step for you, we’d love to hear from you.