Position

About the Role

Christian Dior Australia & New Zealand is seeking a motivated, organised, and detail-oriented Retail Operations Intern to join the Retail Operations team. This is a paid internship designed to provide hands-on exposure to the day-to-day coordination and administration of retail operations within a luxury environment.

Working closely with the Retail Operations team and key boutique stakeholders, the Retail Operations Intern will support a range of operational, administrative, and analytical activities across boutiques, warehouse/logistics coordination, and the retail office. The role is intended as a developmental opportunity for an early-career candidate looking to build practical experience in retail operations, customer service support, logistics coordination, digital tools, and boutique administration.

This role is a support position and does not include people management or direct ownership of market-wide operational functions.

Reporting Line

The Retail Operations Intern reports to the Retail Operations Manager.

Job responsibilities

Key Responsibilities

Retail Operations Support

• Provide day-to-day administrative and coordination support to the Retail Operations team across boutiques and the retail office.
• Assist in the preparation, organisation, and follow-up of operational tasks, reports, trackers, and documentation.
• Support the team in monitoring routine operational activities and identifying areas requiring follow-up.
• Assist with the coordination of internal processes and contribute to continuous improvement initiatives under guidance.

Customer & Care Services Support

• Assist with administrative tasks relating to aftersales and customer care processes.
• Support the review and tracking of customer or boutique requests to ensure timely follow-up.
• Help maintain accurate records, updates, and reporting related to service issues and operational queries.
• Provide ad hoc support to boutiques and the Retail Operations team to help maintain service standards.

Digital Tools & Project Coordination

• Support the coordination of retail operations projects and digital tool initiatives.
• Assist with tracking project actions, timelines, and follow-ups across relevant stakeholders.
• Help manage records relating to IT equipment and operational tools, including mobile phones, laptops, and iPads.
• Support the logging and follow-up of IT or operational requests with internal teams.

Boutique Operations, Logistics & Warehouse Support

• Assist with administrative support relating to boutique operational needs, including orders, vendors, invoices, and general documentation.
• Support the coordination of operational supplies such as packaging, uniforms, stationery, and other boutique materials.
• Support the team in maintaining accurate records for contracts, maintenance requests, and vendor services.
• Assist with operational preparation for boutique events, pop-ups, openings, relocations, or other ad hoc projects as required.
• Gain exposure to warehouse and logistics processes, including the distribution and movement of operational supplies to boutiques.
• Assist with stock and supply flow tracking to help ensure timely and accurate distribution of materials.
• Support operational setup activities and process improvements relating to supply flow, storage, and distribution.
• Help maintain accurate records for operational inventory, warehouse coordination, and boutique supply requirements.

Profile

Store Projects & Operational Coordination

• Provide administrative support for store projects and operational initiatives.
• Assist with procurement administration, vendor setup, document preparation, and follow-up activities.
• Support the coordination of operational requirements for store openings, events, pop-ups, relocations, refurbishments, or other retail projects as required.
• Assist with operational setup/defit and bump-in/bump-out support, including coordination of materials, suppliers, and internal stakeholders.
• Help track project actions and maintain organised records to support timely execution.

Stock & Inventory Support

• Assist with stock-related administrative tasks, including tracking deliveries, transfers, and inventory flow documentation.
• Support boutiques and the Retail Operations team with stock coordination tasks as required.
• Help maintain accurate records and ensure timely follow-up on operational stock matters.

Compliance & General Administration

• Support the team in maintaining organised records and documentation in line with internal procedures.
• Assist with health and safety, process, and internal control administration where required.
• Ensure a high level of accuracy, professionalism, and confidentiality in all tasks.
• Undertake other ad hoc duties as reasonably required to support the Retail Operations function.

Candidate Profile

Education

• Currently studying or recently completed a degree in Business, Business Management, Retail, Operations, Supply Chain, Logistics or a related discipline.

Experience

• Previous internship, retail, administrative, or customer service, or logistics experience is advantageous but not essential.
• Strong interest in retail operations and the luxury retail environment.

Skills & Competencies

• Strong organisational skills and attention to detail.
• Good analytical and problem-solving capability.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proactive attitude with a willingness to learn.
• Ability to work both independently and collaboratively within a team.
• Professional, polished, and service-oriented approach.

What This Role Is Designed to Offer

• Practical exposure to retail operations within a leading luxury brand.
• Experience supporting cross-functional operational activities across boutiques, logistics coordination, warehouse support, and the retail office.
• Exposure to store projects, procurement processes, vendor coordination, and operational setup/defit activities.
• Development of administrative, analytical, and coordination skills in a commercial retail environment.
• Mentorship and on-the-job learning from experienced retail operations professionals.

Additional information

Equal Opportunity

Christian Dior is an equal opportunities employer and values diversity in the workplace. We welcome applications from individuals of all backgrounds.