As an Operations Analyst, you will play a key role in supporting the day-to-day operations of our platform by turning data into insights. You will work closely with cross-functional teams to monitor performance, identify opportunities for improvement, and help drive initiatives that enhance the experience for both drivers and riders. This role is ideal for someone who is passionate about solving real-world operational problems through data, eager to grow their analytical skills, and thrives in a fast-moving, collaborative environment.

• Data Analysis & Operational Insights
  Track, analyze, and interpret key operational metrics across driver and rider segments. Deliver actionable insights to support decision-making on user engagement, service reliability, and platform efficiency.
• Reporting & Dashboarding
  Build and maintain dashboards and reports that track key performance indicators (KPIs), support weekly/monthly reviews, and highlight emerging trends or issues.
• Local Operations & Execution Monitoring
  Partner with city operations teams to monitor the effectiveness of local activations, offline initiatives, and supply-demand strategies. Provide data-backed suggestions to improve city-level performance.
• Initiative Support & Impact Evaluation
  Support the planning and execution of driver and rider-facing operational initiatives. Evaluate performance through structured experiments and data analysis, and recommend adjustments to improve outcomes.
• Process Improvement
  Identify bottlenecks in operational workflows and leverage data to drive scalable improvements in efficiency, quality, and speed of execution.
• Cross-Team Collaboration
  Collaborate with cross-functional teams including Product, Data, and Marketing to align on goals, ensure accurate metric definitions, and drive continuous improvement based on shared insights.

• Strong interest in data and analytics, with the ability to interpret information and contribute to insight-driven discussions and recommendations.
• Proficient in Microsoft Excel and data visualization tools. SQL experience is a plus.
• Exposure to, or a willingness to learn, data tools and analytical techniques to identify trends and support operational decisions.
• Curious and solution-oriented, with a strong desire to learn from real-world operational challenges.
• Ability to work independently, manage competing priorities and navigate ambiguity.
• Strong attention to detail and a commitment to high-quality, accurate work.
• Strong communication and coordination skills.
• Proactive and adaptable in a fast-paced, dynamic environment.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.