What You Can Expect

Zimmer Biomet is pleased to invite applications for the Product Associate - My Mobility.

This role will support the introduction and management of mymobility / ZBEdge technologies across the ANZ market, with a focus on product launches, training, customer onboarding, field implementation and driving adoption and customer satisfaction.

How You'll Create Impact

Supports the introduction and management of ZBEdge and Technologies within the ANZ markets.

• Drive adoption of technology in line with company strategy and achievement of goals and objectives
• Create plans to ensure Customer Satisfaction including high utilization, high account penetration and low customer churn rates.
• Monitor performance to ensure Business Outcomes are being met and reports risks and opportunities as appropriate
• Continuously upskill on internal best-practice within other ZB market regions
• Continuously monitor market trends and competitor activity to enable Zimmer Biomet to maintain leadership with ZBEdge

Manage assigned products within the ZBEdge portfolio from planning through to launch and ongoing management.

• Prepare Business Cases including market assessments, market trends, financial
• Prepare Product Launch Plans in conjunction with commercial and functional teams, both locally and globally
• Develop effective Operational Plans and processes to ensure consistent delivery and uptake of technologies.
• Develop and delivers Product Training in conjunction with Training Teams
• Develop Marketing Initiatives to establish value and communicate benefits to internal and external stakeholders
• Prepare documents for review and approvals by local, regional and global teams
• Execute agreed plans and reports on progress to targets

Support sales and technology implementation efforts in the field

• Support promotional efforts including customer meetings and customer presentations
• Manage internal and external stakeholders to ensure successful onboarding of new technologies within the customers environment
• Closely monitor customer results during hypercare phase and makes plans to address issues
• Gain customer input and feedback to influence local operational processes as well as future product iterations and developments.

Your Background

The successful candidate must possess the following:

• Demonstrate a strong proficiency in technology including the underlying functionality and technical aspects
• Ability to build strong relationships internally and externally
• Strong attention to detail
• Ability to meet short deadlines
• Proven skills and experience in the innovation, development and commercialization of medical devices, products and technologies.
• Ability to train internal and external personnel
• Excellent written and verbal communication skills.
• High ability to communicate technical concepts.
• Willingness to learn and develop marketing and business competencies

The candidate must have the following level of experience in, or knowledge of:

• Knowledge and experience within the medical device industry
• Tertiary degree qualification in marketing, physiotherapy, business, engineering, or similar.

Travel Expectations

• Regular interstate travel required
• Occasional Overseas travel required