Accenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of Sales Development representatives (SDR’s) working as a part of an inside sales team for a client. This role sits within a dedicated outsourced inside sales team working solely for a digital media client.

This role involves coaching and developing a world-class team that takes pride in creating a positive customer experience through focused sales plays and powerful outbounding efforts in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.

As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of SDR’s to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.

Skills and experience you’ll need in order to succeed include analytical problem solving; a passion for people management; a willingness to experiment and move quickly; the ability to thrive in a dynamic, team-focused environment; and a passion for helping Clients and our Advertising customers achieve business results.

This is an opportunity to work with one of the fastest-growing players in tech, with the support of a leading global professional services company. Be part of something amazing in 2026 and beyond.

Responsibilities

• The role will report directly to the Function Lead and work with them to manage hybrid SDR/ BDR team.

• Manage a high performing team of Sales Development Representatives/ Business Development Representatives.

• Manage KPIs, ensure deliverables are exceeded and revenue is achieved

• Identify barriers and to improve productivity and success

• Develop, coach and manage your inside sales team to ensure operational excellence

• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.

• Conducts one to ones with team members to assess performance against objectives.

• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.

• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.

• Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.

• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.

• Acts as a point of referral for complex and escalated queries

• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Qualifications

• 3 – 5 years in an SDR, sales or business development role

• Ideally a proven experience in team leadership of a sales team in the digital marketing space would be advantageous.

• Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.

• Ability to develop effective business relationships with all levels of internal and external management.

• Must possess strong oral, written, presentation, and interpersonal skills.

• CRM experience or comparable sales force automation tool alongside strong data analysis skills.

• Strong knowledge of technology / social media channels – ideally advanced outreach, enrichment & lead sourcing technologies beneficial to an activation's sales team

• Ability to identify and lead service improvement initiatives

• Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.

• Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.

• Must be able to clearly identify goals, communicate vision for the team, and then deliver results

• Excellent influencing skills and ability to work with key cross functional business stakeholders

• Excellent customer service, communication and interpersonal skills

• Ability to remain calm and courteous in periods of stress

• High energy, passion, and a good sense of humour

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