• Understanding customer issues and expectations, including assessment of all relevant information which is required to perform comprehensive technical support
• Managing the resolution of customer issues. This includes liaising with multiple stakeholders (Local & global expert support teams, offer marketing, quality and R&D teams) to help expedite resolutions
• Helping to reduce end-to-end customer issue resolution times
• Actively looking to build on technical knowledge and practical hands-on expertise
• Developing technical expertise with Schneider Electric’s product range and contributing to company knowledge resources (FAQ’s / Technical Articles / Troubleshooting videos)
• Identification of new opportunities during engagement discussions with customers
• Reinforcing Schneider Electric’s reputation by providing excellent technical support to our customers

About you:

• Diploma/Degree in Electrical / Electronics / Mechatronics or Trade Qualification with relevant experience (within the home & building automation industry)
• Product-specific training and / or necessary training qualifications within the home & building automation industry
• Candidates with existing experience using Schneider Electric Home & Building Automation and Security hardware / software is preferable. This includes but is not limited to C-Bus, Dali and EcoStructure Buildings Operations
• Experience with technical fault finding
• Excellent problem-solving skills and the ability to understand and explain technical information
• Excellent interpersonal, communications and time management skills
• Advanced computer and data analysis skills
• Excellent customer service skills

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries