About the Role

As a 13HELP Crisis Supporter, you will deliver high-quality crisis support via phone, working within the Lifeline Australia Practice Framework. You will help individuals experiencing distress, provide emotional support, encourage safety planning, promote suicide prevention, and ensure accurate data recording within Lifeline systems.

You’ll collaborate with the Lifeline network nationally, participate in team meetings, engage in supervision, and contribute to continuous service improvement. This role is suited to someone who is calm under pressure, empathetic, and committed to helping others.

What You’ll Be Doing

• Providing emotional support and crisis intervention using the Lifeline CARE Framework
• Assisting help-seekers to navigate distress and identify safety options
• Offering information about relevant community and support services
• Recording call data accurately and promptly
• Engaging with ISS (Immediate Safety Support) when required
• Participating in supervision, self-care, and team development activities
• Upholding compliance, safety, and ethical standards
• Contributing to a collaborative, caring, and high-performing team environment

What We’re Looking For:

• Fully accredited Lifeline Phone Crisis Supporter
• Successfully completed Lifeline Crisis Supporter Workplace Training
• Experience using the Lifeline CARE Framework and Decision Support Tool (DST)
• Strong written and verbal communication skills
• Ability to multitask, manage competing priorities, and engage with diverse callers
• Strong customer-service ethic and empathy
• Proficiency in Microsoft Office and strong administration skills
• Ability to work respectfully with Aboriginal and Torres Strait Islander peoples

• Working With Children Check and National Police Check

Desirable

• Relevant tertiary qualification
• Unrestricted driver’s licence

About Us

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 2000 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.

Why Work For Us?

• In addition to your salary, you can package up to $15,900 per year pre-tax and additionally a $2,650 Meals and Entertainment card.
• How could working for a Not-For-Profit impact your take home pay? Visit our salary packaging provider for details - Access Pay
• 12 Weeks Paid Maternity Leave
• 1 Week Paid Cultural Leave for Aboriginal & Torres Strait Islander Staff
• 1 Day of Community Engagement Leave

What Next?

Please attach a cover letter addressing the role and your passion for working in this field and a current resume.

We will be shortlisting and interviewing applicants as they are submitted. Apply early.

As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks.

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.