Department: VS Service Delivery
Department/Agency: Department of Communities and Justice

Location:
Parramatta, NSW, AU, 2150

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Req ID: 84525

Location: Parramatta
Employment Type: Ongoing Full-time
Salary: Clerk Grade 11/12 $154,231 to $178,369pa. + super + leave loading

Your role

Lead the delivery of critical services that support victims of crime across NSW. This role offers the opportunity to drive meaningful outcomes through service delivery excellence, program improvement, and strong stakeholder partnerships in a sensitive and high-impact environment.

What you’ll do

As part of Victims Services, you will:
Lead a multi-disciplinary team delivering victim support services
Manage service delivery, resources, and operational performance
Drive improvements to systems, processes, and service quality
Provide expert advice on service delivery and program outcomes
Identify gaps, risks, and opportunities to enhance services
Represent Victims Services in complex and sensitive matters

You’ll work in a fast-paced and evolving environment, balancing competing priorities while maintaining high service standards.

What we’re looking for

We’re looking for a strong people leader who can deliver results in a complex and sensitive environment. You will bring:

Experience leading teams in service delivery or program environments
Strong stakeholder engagement and influencing skills
Tertiary qualifications in a relevant discipline or equivalent experience
Ability to manage competing priorities and changing demand
Sound judgement and confidence working autonomously
Experience improving processes, systems, or service outcomes
Clear and effective communication, including with diverse audiences

If this role resonates with you, we strongly encourage you to apply.

Download the Role Description

What We Offer

We offer a variety of benefits, including:
A supportive and collaborative team environment
Work that positively impacts communities across NSW
Flexible work arrangements
Health and wellbeing support programs

Want more information? Visit our website to see more information on Working for us.

Work that really matters

Victims Services plays a vital role in supporting people impacted by crime across NSW. We deliver programs, advice and practical assistance to help victims recover, rebuild and move forward. Our work is fast-paced, complex and deeply meaningful, requiring compassionate, responsive services that meet the needs of diverse communities.

Are you ready to join us?

Click apply and attach:
A cover letter (maximum 2 pages) outlining your suitability
An up-to-date résumé (maximum 5 pages)

Applications close 19th July at 11:59pm

Got a question?

For more information about the role please contact the hiring manager Annette Farrell on 02 8688 0731 | annette.farrell@dcj.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please send an email to Mayur Kaushik at mayur.kaushik@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/